Frequently Asked Questions
- Your customer completes a Direct Debit Request Form. This is done by physically signing an authority or completing an electronic authority online (available to authorised billers only).
- Bill Buddy commences debiting payments on the start date at the selected frequency.
- Two to four business days (depending on payment origin) after the debit the cleared payment is transferred to you.
- Comprehensive reporting provided each day a transaction occurs.
- You have 24 hour access to our Biller Portal to manage customer payments and schedules.
Unless you are a financial institution, only approved businesses sponsored by a financial institution are granted a direct debit user ID to enable the debiting of accounts. The establishment costs for this type of facility are in the thousands of dollars and typically large amounts of security are required. Using Bill Buddy’s Direct Debit system there is no establishment fee. Ongoing charges are charged on a per transaction basis and are outlined in our Facility Agreement which forms part of the Biller Application Kit.
To be provided with complete pricing please complete the Biller Registration process. At the completion of this online process you will be provided with a completed Biller Application Kit ready for your signature if you are agreeable with the content of it.
Direct Debit is ideal for:
- One-off payments
- Regular amount recurring payments
- Variable amount recurring payments
- Variable amount ad-hoc payments
- Payment plans
- Time-critical payments
- Get paid on time
- Improve cash flow
- Make your product more affordable by offering payment plans
- Free up your time to focus on your core business
- Improve customer retention
- Comprehensive reporting & management via email and the Biller Portal
- Variations can be made to debit schedules up until the day prior to the debit occurring
- Funds transferred to you daily
- No charge to self-manage your debit schedules online
- Bill Buddy does not interfere in the relationship between you and your customer
- Bank account direct debits appear on customer’s statement as your company name
- Free automated emails to Customers prior to their debit occurring
- Support for multiple payment schedules
- Support for fully automated schedules or totally ad-hoc transactions
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